Guarantee

The User, as a consumer and user, enjoys guarantees on the products that he has acquired, in the legally established terms for each type of product, responding Ariston Thermo España, SL, therefore, for the lack of conformity of the same that manifest within a period of three (3) years from the delivery of the product.

The legal warranty conditions for the third year will only be valid for products purchased from January 1, 2022, with the application of the new warranty law, in accordance with the provisions of Royal Legislative Decree 7/2021, of 27 of April, (hereinafter “Consolidated Text of the General Law for the Defense of Consumers and Users, or LGDCU”). The warranty conditions applicable to the commercial warranty or warranty extension period are those described in the documents attached to the product; warranty certificate and product installation manual.

In no case will the data that is recorded at the time of product registration be given by officials. The User must always have an installation invoice or a document accrediting the date of start of operation of the product, which will be the date taken as the start date of the guarantee.

Warranty Extensions

WARRANTY EXTENSION With this YOU GET:

• FIVE YEARS of total coverage for labor and travel in all interventions carried out by SATO as a result of a product failure, from the date of purchase.
• FIVE YEARS of total coverage of original spare parts used during interventions carried out by SATO as a result of a product failure, from the date of purchase.
• FIVE YEARS against any corrosion defect produced in the boiler in models with Protech anode (impressed current) and FIVE YEARS in magnesium models.

With the following CONDITIONS:

1. The conditions and limitations established in the Warranty Certificate are complied with.
2. The product is installed in accordance with current regulations and what is established in the installation manual of the device.
3. The product must be installed and connected to all supplies.
4. The maintenance of the magnesium anode has been carried out according to the standards described in the instruction booklet. Especially for products NOT EQUIPPED with the PRO TECH electronic anode whose maintenance must be done every two years.
5. Repairs during the warranty period must be carried out exclusively by personnel from our official ARISTON technical services.
6. In products equipped with a Protech anode, if the defect consists exclusively in a perforation of the boiler, the technical service will process the replacement of the same for a new one of the same type, with all the derived expenses (assembly and disassembly) being paid by the User once total coverage has expired and is within the boiler coverage period.
7. Any failure will be notified to ARISTON THERMO ESPAÑA, SLU to be able to manage with the corresponding SATO.
8. The defect must be brought to the attention of the SATO within eight days of its knowledge.
9. The defect must be recognized as such by an official technical service for ARISTON THERMO ESPAÑA, SLU
10. In the case of replacement of the product, due to coverage of its warranty extension, a new warranty period will not start on the new product, the reference date being the start date of the first product.
11. The request for the warranty extension must have been made during the first 15 days after the purchase of the product.
12. The registration of the warranty extension must be processed with the data of the User who owns the product.
13. The warranty extension must have been validated by ARISTON THERMO ESPAÑA, SLU

LIMITATIONS

This equipment is used to produce domestic hot water at a temperature below boiling point, this guarantee will only be valid in that application. Any other different use is not allowed, especially the use of the device in industrial cycles and/or installation in environments with corrosive or explosive atmosphere is not foreseen.

No warranty is given regarding normal wear and tear of the Product. In relation to expendable or consumable parts, components and/or materials such as batteries, light bulbs, magnesium anodes, etc. The provisions of the documentation that accompanies the product, where appropriate, will be followed.

The guarantee does not cover those cases in which the product: (i) has been subject to improper treatment; (ii) has been repaired, maintained or tampered with by an unauthorized person or (iii) has been repaired or maintained with non-original parts. Likewise, the guarantee will not cover those non-conformities of the product that have their origin in: (i) problems related to any of the supplies to which the product is connected (water, electricity, gas or other similar), such as an excess or pressure or voltage defect, or inadequate gas supply (ii) due to ice (iii) due to meteorological causes (in case of storms), lightning or floods (iv) surges (v) electro-magnetic contamination,

IMPORTANT – THIS WARRANTY IS VALID FOR THE WHOLE SPANISH TERRITORY WITH THE EXCEPTION OF THE CANARY ISLANDS, WHERE THE WARRANTY IS COVERED BY LOCAL DISTRIBUTORS. WARRANTY EXTENSION CONDITIONS ONLY VALID FOR INSTALLATION AT THE ADDRESS SPECIFIED IN THIS DOCUMENT.

DO NOT FORGET TO KEEP THE PURCHASE CONTRACT AS PROOF OF OBTAINING THE WARRANTY EXTENSION OF YOUR PRODUCT.